Reporting Bugs
How to report a bug and what information to include.
On This Page
MyShard is constantly being developed and bugs can happen. Reporting the ones you find makes the game better for everyone. Using a bug, on the other hand, is against the rules: Server Rules.
How to report
- Open a support ticket on the website.
- Pick the In-Game Problems category. For connection or launcher problems, pick Connection Program.
- Describe the bug with the details below and attach a screenshot if you have one.
You can also report bugs on Discord, but a support ticket is the best way to keep track of them.
What to include
| Detail | Example |
|---|---|
| What happened? | "When I use Fire Strike, its cooldown doesn't start." |
| What did you expect? | "The ability should have gone on a 15 second cooldown." |
| How to reproduce it? | "Equip a Spellbook, cancel Fire Strike before the cast ends, use it again." |
| Where? | Region name or location (coordinates on the map) |
| When? | Date and approximate time |
| Your character name | The character the bug happened on |
Screenshots
- You can attach one file to a support ticket: JPG, PNG, GIF, WEBP, PDF or TXT, up to 5 MB.
- If there's an error message or something looks wrong, a screenshot helps us fix it much faster.
Security exploits
- If you find an exploit such as item duplication, unlimited gold or something that harms other players, don't share it with anyone; report it only through a support ticket.
- Knowingly using or spreading an exploit leads to penalties.
Afterwards
You can follow your ticket on the Support page and reply to answers. When a bug is fixed, the change is announced.